Senior Vice President & Chief Strategy Officer Emme Deland published an article in NEJM Catalyst about NYP OnDemand, and rapidly launching an enterprise-wide telehealth program. She illuminated the strategy behind the effort, describing in detail the six connected processes NewYork-Presbyterian utilized. Because NewYork-Presbyterian executed these steps in tandem, the organization was able to expand efficiently and meaningfully: "Adopting this construct enabled us, in under a year, to build NYP OnDemand from a concept into one of the most comprehensive telehealth programs in the country."
Senior Vice President & Chief Information Officer Daniel Barchi and Chief Innovation Officer & Chief Medical Operating Officer Dr. Peter Fleischut were interviewed by Healthcare IT News about NYP OnDemand. The article detailed how the services significantly reduce the time patients wait to receive care, one of the key metrics for the initiative. SVP & CIO Barchi noted, “Technology is not the focus of the energy and efforts — that’s improving patient experience and satisfaction.”
NYP OnDemand Express Care was featured in an article by the Wall Street Journal, enabling readers to learn about some of the unique features of this program, and why other health systems are visiting NewYork-Presbyterian/Weill Cornell Medical Center to see this initiative. NYP OnDemand Express Care is specifically designed for low-acuity patients, but unlike many other programs, the initiative is designed for patients who are already physically in the Emergency Department. Dr. Rahul Sharma, the emergency physician-in-chief at NYP/WCMC, notes, "What’s the number-one complaint of patients in the emergency room? Wait time.”
Senior Vice President & Chief Information Officer Daniel Barchi spoke with Becker's Hospital Review about his experiences in healthcare IT as a whole, as well as his insight into telehealth and technologies at NewYork-Presbyterian. SVP & CIO Barchi observed that an understanding of the providers and their workflows is crucial to his work: "I've always been surprised by how little healthcare IT has to do with technology. It really is the people and the processes used to care for patients that are most important. The technology is a small enabler, but the people on our IT team and I spend more of our time on people and processes, rather than on the technology itself."