How NYP Used Its Innovation Stack to Launch a Telehealth Program

Senior Vice President & Chief Strategy Officer Emme Deland published an article in NEJM Catalyst about NYP OnDemand, and rapidly launching an enterprise-wide telehealth program. She illuminated the strategy behind the effort, describing in detail the six connected processes NewYork-Presbyterian utilized. Because NewYork-Presbyterian executed these steps in tandem, the organization was able to expand efficiently and meaningfully: "Adopting this construct enabled us, in under a year, to build NYP OnDemand from a concept into one of the most comprehensive telehealth programs in the country."