NYP-Weill Cornell telehealth program slashes ER times for patients with minor complaints

Dr. Raul Sharma was interviewed by Healthcare IT News about Express Care, an NYP OnDemand initiative that enables ER patients with minor injuries to video-conference with doctors, allowing visitors to be in and out of the department in less than an hour. All visitors are pre-screened in person to evaluate if they are eligible for the program: "The process allows us to provide more efficient care and improve their experience...You need to make sure you don't sacrifice the quality of care."